If you forget your password, please click on ‘I forgot my password’ and enter your e-mail address that was used in the registration process. A new password will be sent to the provided address.
Clicking on the “Purchase” button (located on the product page) moves one piece of the product to the basket. Adding a product to the basket will take you to the page with the possibility of making a purchase and will present an appropriate message visible at the top right of the page with the number of products in the basket.
After clicking on the basket, you can proceed with the order by completing the delivery details and then pay for the order
Shipping and delivery
Delivery costs depend on the payment method and type of delivery. Currently all shipping options are free.
Returns and complaints
A customer who has a distance contract may withdraw from it, without giving a reason:
With regard to the purchase of discounted goods – covered by any kind of promotion or discount – within 14 (fourteen) days from the day on which he came into possession of the item or on which a third party other than the carrier and indicated by the Customer came into possession of the last item.
With regard to the purchase of all other goods – not covered by the promotion or discount – within 30 (thirty) days from the day on which he came into possession of the item or on which a third party other than the carrier and indicated by the Customer came into possession of the last item.
In order to Withdraw, the Customer must inform the Seller by means of an unequivocal statement about the Withdrawal, sent by post or fax. The customer may also complete the withdrawal form and send it by e-mail to the following address: firstname.lastname@example.org